Return and Refund Policy for Dawabharat

Last Updated: 11 August 2025
Effective Date: 11 August 2025

Company: Dawabharat
Address: Patna, Bihar
Email: support@dawabharat.com

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1. Overview

At Dawabharat, we strive for complete customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines the conditions under which you may return products and how refunds are processed.

2. Eligibility for Returns

2.1 Return Window

• You may request a return within 7 calendar days from the date of delivery.

2.2 Acceptable Return Conditions

We accept returns only if the product meets all of the following criteria:

• Incorrect item delivered (different product than ordered).

• Damaged, defective, or expired on delivery (expiry date less than 3 months away).

• Packaging seal broken or tampered with upon receipt.

• Near-expiry product (less than 3 months shelf life remaining).

2.3 Non-Returnable Items

The following products cannot be returned:

• Prescription medicines once verified and shipped.

• Any medicines marked non-returnable on the product page.

• Partially consumed or opened products (unless damaged or incorrect).

• Personal care items (e.g., toothbrushes, razors) once unsealed.

• Gift cards and e-vouchers.

3. How to Initiate a Return

1. Contact Support
    Email our support team within 7 days of delivery at support@dawabharat.com with:
    - Order number
    - Product name and SKU
    - Reason for return
    - Photographs (if item is damaged/defective)

2. Return Authorization
    Upon review, we will issue a Return Authorization (RA) number and instructions for shipping the item back to our facility.

3. Packaging and Shipping
    - Pack the product securely in its original packaging with all labels and accessories.
    - Include the RA number visibly on the outside of the parcel.
    - Ship the return to the address provided in the RA instructions.
    - You are responsible for shipping costs unless the return is due to our error.

4. Inspection and Approval

• Once we receive the returned product, our quality team will inspect it.

• Refunds or replacements will be processed only after approval of the returned product condition.

• We reserve the right to reject returns that do not comply with this policy.

5. Refunds

5.1 Refund Method

• Refunds are issued to the original payment method used at the time of purchase.

• Refund processing time: 7–10 business days after approval.

5.2 Refund Amount

• Full refund of the product price for approved returns.

• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

• If partial refund applies (e.g., missing accessories), we will notify you of the adjusted amount.

5.3 Refund Confirmation

• You will receive an email notification once the refund has been initiated.

• It may take additional time for your bank or payment provider to reflect the refund in your account.

6. Order Cancellations

• Orders may be cancelled before shipment without any charges.

• To cancel an order, email support@dawabharat.com with your order number as soon as possible.

• Once an order is shipped, it cannot be cancelled; please follow the returns process if you wish to send it back.

7. Exchanges

• We do not offer direct product exchanges.

• To exchange an item, please return the original product for a refund and place a new order for the desired item.

8. Damaged or Defective Items

• Report any damaged or defective items within 7 days of delivery.

• Provide clear photographs showing the defect and packaging damage.

• We will arrange for a free return pickup and either replace the item or issue a full refund.

9. Contact Information

For any questions or assistance regarding returns and refunds, please reach out to us:

Dawabharat
Address: Patna, Bihar
Email: support@dawabharat.com

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Thank you for shopping with Dawabharat. We appreciate your trust and are committed to your satisfaction.